Ginza Coquelicot Clinic (hereinafter “the Clinic”) considers the proper protection of our patients’ personal information to be an important responsibility as a medical institution. We comply with the Act on the Protection of Personal Information, the Ministry of Health, Labour and Welfare’s “Guidance for the Appropriate Handling of Personal Information by Medical and Nursing Care Providers,” and other applicable laws and regulations, and handle personal information as described below.
This English version is provided for reference. In the event of any discrepancy, the Japanese version shall prevail.
1. Business Operator Handling Personal Information
- Name: Ginza Coquelicot Clinic (銀座コクリコ美容外科)
- Director: Kuriko Kimura
- Address: Ginza KOTY Building 5F, 5-9-1 Ginza, Chuo-ku, Tokyo 104-0061, Japan
2. Personal Information We Collect
The Clinic collects the following personal information by appropriate means.
- Information provided when you visit or receive treatment: name, date of birth, gender, address, telephone number, email address, nationality and preferred language, the contents of your medical questionnaire (medical history, medications, allergies, etc.), medical records, before-and-after photographs, and payment information
- Information submitted through our online reservation and contact forms: name, name reading (furigana), email address, telephone number, whether you have visited the Clinic before, preferred dates and times, desired treatment, and the content of your inquiry
- Information provided when you apply for campaigns or use our LINE Official Account: name, LINE display name, message content, your answers to concern checks on LINE (such as the nature of your concerns), etc.
- Information collected automatically when you use our website: cookies, IP address, pages viewed, referring sites, and browser and device type
3. Purposes of Use
We use the personal information we collect within the scope of the following purposes.
- Providing medical care, counseling and treatments; proposing treatments; accepting, confirming and changing reservations
- Coordinating with other medical institutions, pharmacies, laboratories, etc. (when necessary for medical care)
- Accounting and billing
- Responding to inquiries
- Post-treatment follow-up and reporting of medical incidents
- Improving the quality of our medical services and clinic operations
- Information about campaigns and new treatments (by email, LINE, etc.; we will stop sending these upon request)
- Analyzing website usage, and delivering and measuring the effectiveness of the Clinic’s advertising
- Responding as required by law
Before-and-after photographs will be posted on our website, social media or elsewhere only with your prior written consent.
4. Collection of Special Care-Required Personal Information
For the purposes of medical care, counseling, treatment proposals and the like, the Clinic may collect information such as your health condition, medical history, and details of treatments or surgeries you have received in the past. Such information may constitute “special care-required personal information” (sensitive personal information), such as medical history. Through our online reservation and contact forms, we collect this information after obtaining your consent to this Policy.
5. Provision to Third Parties
The Clinic will not provide personal information to third parties without your consent, except in the following cases.
- When required by law
- When necessary to protect a person’s life, body or property and it is difficult to obtain your consent
- When especially necessary for improving public health and it is difficult to obtain your consent
- When necessary to cooperate with a national agency or similar body in carrying out duties prescribed by law
6. Outsourcing
We may outsource operations such as reservation and email management using a cloud-based reservation management system, website maintenance, and laboratory testing. In such cases, we select contractors that can manage personal information appropriately and provide necessary and appropriate supervision through contracts and other means.
7. Cookies and Analytics Tools
Our website uses Google Tag Manager and Google Analytics to understand how the site is used. These tools collect browsing information using cookies, but this information does not include data that identifies you personally, such as your name. We may also use measurement tags from Google Ads, Meta Ads (Facebook and Instagram) and LY Corporation (LINE Yahoo) Ads to deliver advertising and measure its effectiveness. These companies may obtain your browsing history on our website through cookies and similar technologies and use it to display the Clinic’s advertisements on their services.
You can disable cookies in your browser settings. To opt out of data collection by Google Analytics, please use the Google Analytics Opt-out Browser Add-on. For information on how Google handles data, please see Google’s policy.
You can stop advertisements based on your browsing history through Google’s Ad Settings, the ad settings in Meta’s (Facebook and Instagram) Accounts Center, and LY Corporation’s ad settings.
Our website also embeds Google Maps and Google Calendar and contains links to Instagram and LINE. The handling of information on these services is governed by the respective providers’ policies.
8. Security Measures
- Organizational measures: We have appointed a person responsible for the handling of personal information and established rules for its handling.
- Personnel measures: Our staff are bound by confidentiality obligations and receive regular training.
- Physical measures: We restrict entry to areas where medical records are stored and keep documents in lockable locations.
- Technical measures: Access to our electronic medical record and reservation management systems is limited to designated devices and staff. Our website forms are transmitted using encrypted communication (SSL/TLS).
- Understanding of the external environment: We use services from U.S. companies (Google, Meta, Amazon Web Services, etc.) and manage security with an understanding of the personal information protection system of the United States. Data in our reservation management system is stored on servers in Japan.
9. Personal Information of Minors
If you are under 18 years of age, please obtain the consent of your parent or guardian before submitting a form. A separate consent form signed by a parent or guardian is required to receive treatment.
10. Requests for Disclosure, Correction, Suspension of Use, etc.
You or your representative may request notification of the purposes of use, disclosure, correction, addition or deletion, suspension of use or erasure, or suspension of provision to third parties of the personal information held by the Clinic. Please contact the office listed below. We may ask you to present a driver’s license, passport or other identification to verify your identity. Disclosure is provided electronically in principle and is free of charge. If you request disclosure by mail or other means, you may be asked to bear postage and other actual costs.
11. Contact
Please direct any questions, consultations or complaints regarding the handling of personal information to:
- Office: Ginza Coquelicot Clinic
- Telephone: +81-3-3572-5965 (10:00–18:30, except on days the Clinic is closed)
- Web: Contact form
12. Revisions to This Policy
We may revise this Policy in response to changes in laws and regulations or in our operations. Any revised Policy takes effect when it is posted on this page.
Established: January 22, 2023 / Revised: November 11, 2026